FAQs

FREQUENTLY ASKED QUESTIONS

All major credit cards including Visa, MasterCard, and American Express are accepted. We also accept payment methods such as Google Pay, PayPal and Apple Pay.

Golden Rose ships daily Monday through Friday. Any order received before 12 p.m. will be shipped that day. 

When your order is shipped we will send you a notification about its shipment method including tracking info. You can also visit your order page to see further details. 

We are very fast at shipping orders. If your order has not been shipped, you may cancel at no cost. If you want to cancel your order after it has been shipped, you need to begin a return process. 

Yes. All Golden Rose products are cruelty-free. All of our manufacturing is done according to  European Union regulations, which bans testing on Animals or using any ingredient tested on animals. 

No, we do not use parabens as a preservative in our products.

We ship worldwide. However, certain flammable items, such as nail polishes, are only shipped in the US. 

Free shipping is offered in the US only. To be eligible, you must spend a certain amount of money. This amount varies and can be found at the bar at the top of the webpage. For US orders under this amount, we charge $5 flat shipping.

We have a 30-day return policy. If we make a mistake with your order, we will either send you a replacement or issue a refund to your account. If you change your mind about a purchase, a return shipping fee will be charged. 

Please contact us through our Contact Us page or access our Live Chat feature. Any questions you may have will be answered as soon as possible.

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@altasalesinc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@altasalesinc.com and send your item to: Alta Sales INC, 31 Schrieffer st, South Hackensack NJ 07606, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: GR Cosmetics, Return Department, 31 Schrieffer st, South Hackensack NJ 07606, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.